Hi Lucy. Since we talked about this before when I got KFC the other day I went there again tonight for the 3rd time and got one crispy chicken breast and it was excellent. All 3 times. I’ve had your experience at places too in the past but the places by me are off an interstate and I think they turn their food over quickly which keeps fresh stuff coming up all the time. There are always lines. The bummer is you had to eat it due to the insulin and along with wasting some money it was a bad experience all the way around. A Lean Cuisine from the freezer would have been better! And you would not have had to go out.